Social Media Doesn’t Help Prestige Brands Acquire New Customers

High drivers of strong search results
Hot off the Mashable presses:
The consensus: Social media is still an important tool for marketing and organic search. But for prestige brands focused on customer acquisition and conversion, a Facebook page or Twitter account may not be the best investment.

Social media networks in general just aren’t effective platforms for acquiring new customers compared to more traditional methods, like search and email marketing digital consultancy L2 finds. In a study of nearly 250 prestige brands — defined loosely as heritage brands with an “affordable luxury” price point, like Kate Spade or Coach — the firm found that over the past four years, less than 0.25% of new customers have been acquired through Facebook and less than .01% from Twitter. Furthermore, customers acquired via social media spend less money over time (i.e., have a lower lifetime value) than those acquired via search.

File away and use as needed, my strategist magical faeries.

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About angelgibson

I am a former big ad agency brand planner, running footloose and fancy-free through the streets of New York City. I read all those huge research reports that explain how and why consumers love or are indifferent to particular brands, the types of messaging that make them break out in night sweats, and the ONE thing you are not doing that your customers really wish you would. I read a lot of other stuff too. I write custom reports, design proprietary research, basically help my smart and fabulous clients become even more so.

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